Refund Policy

This policy sets out the returns policy for goods or services purchased through the online store operated by Castle Signs.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please note, we offer a general 30 day returns policy on our products with the exception of personalised items which cannot be returned as they have no intrinsic value. Personalised goods and goods made to a consumer's specification are not covered by distance selling regulations.

We urge you to take great care that no mistakes are made when ordering as we cannot accept return once the item has been personalised.

If something doesn't look right we will endeavour to contact you first, but the responsibilty does lie with yourself.

Should any item arrive damaged in transit or does not arrive at all, then please contact us straight away and we will follow up your enquiry.

All goods must be returned in the same condition in which they have arrived. Any and all goods must be received by us no later than 30 days from the dispatch date of the goods.

We cannot refund the postage cost incurred in returning unwanted goods and even where you may have qualified for free delivery a postage and packing charge may be levied on unwanted goods and deducted from any refund made.

We advise you to obtain proof of postage.

If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

If an item was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for)

If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.